Algol Semantics provides an onshore, offshore or blended call management solution depending on your corporate strategy for customer service.

At Algol Semantics we seamlessly deliver outsourced customer contact solutions with the highest quality, at the best price. We deliver right source solutions in Canada, UK and the USA. Using VoIP and customizable web based software development and computer telephony integration to deliver private branded support to your customers anywhere in the world. We can deliver services in English, French, Arabic, Russian and Spanish.

Our 24/7/365 Call Centre-based CRM services embrace the whole sequence of inbound and outbound interactions, over all media channels, to form the basis our clients’ customer relationships.Algol’s  24 hour call centre specializes in technical support and help desk services as well as inbound and outbound lead  generation and sales work.

Algol's contact center combine our capabilities and expertise to provide you the right solutions. Our Call Centers engage in the complete process of project management and set up, while ensuring a full understanding of your requirements and giving you the benefits of our years of experience.

We have a very focused list of service offerings, primarily specializing in outbound services, including:

• Telemarketing (Product/Service Promotion)
• Collection
• Customer Care Programs
• Market Research - After Sales/ Pre Sales
• Verifications

Our inbound contact center services, include:

• IT Support (Hardware / Software)
• Inbound Banking Support
• Inbound Insurance Support
• Help Desk

Using our proven customizable project management framework, offsourcing, clients have realized the benefits of cost effective, flawless, and timely project execution. This framework covers the complete client servicing life cycle (CSLC) starting from lead generation to warranty support and it has been successfully used for delivering various offshore projects with 100% satisfactory results.

We provide a range of service solutions including live agent and IVR-automated Telephone Support, live Internet Web-Chat, and Email Management to help our clients leverage their marketing, customer service and information programs.