Business process outsourcing is now a key element of strategy for meeting business objectives of almost all companies across the globe. Business Process Outsourcing or Offshore BPO Services has not just remained an option; it has become a necessity in today's competitive marketplace. Twenty-four seven business environment needs innovative ideas and services, and has become key to customer retention and acquisition. Algol’s BPO services provide flexibility and adaptability to client’s business direction and strategy. Client’s businesscomes first therefore we look at BPO services as an integrated approach to people,process, technology and service delivery to meet client requirements on time.

We offer a range of blended customer care services including inbound and outbound voice services, E-mail management, elemarketing services, data conversion, claim processing, real-time web-based chat services and collections; transaction processing services such as finance/accounts processing .

Based on our principle - 'each client's needs unique treatment' and using our offsourcing approach, we provide you both voice and non-voice offerings across various industries and domains.The offshore BPO arm of Algol Semantics is operating to offer our experience to enhance client’s performance above and beyond expected. By merging our IT and BPO expertise we deliver maximum value to our clients. Algol’s BPO Services currently operates at India (Gurgaon) with well equipped latest hardware and software to effectively support our clients globally. Our support center has a dedicated leased line with redundancy for Internet connectivity in order for us to successfully carry out remote management for our clients specific demands. Our BPO services are built around better service delivery, streamlined processes, lower cost and continuous improvement. The focus and commitment to BPO is based on the below mentioned assets and attributes:

Strategic Location: We provide our BPO services from a leading outsourcing hub and a talent
rich part of northern India with a large neutral accent  English speaking  professionals. 

 Required Technology & Domain Expertise:  Algol has developed extensive  expertise in wide range of emergent and mainstream domains, technologies and verticals with 2+ decade’s industry experience. 

Data Securities Practices: Ensuring data security is a critical success factor for our BPO services. We ensure the same through a number of electronic, physical and procedural security measures. 

Scalability: Algol’s BPO divisions operations have been totally funded from internally generated resources thus allow meeting rising demands of customers across the globe. Growth and time to market are some of key drivers for BPO strategy of an organization. We have quick ramp up capability with respect to manpower as well as infrastructure resource. We strive for long term relationship and therefore we offer our clients full visibility and transparency of outsourced service delivery.

Our services include:

• Call Center
• Telemarketing
• Help Desk
• Pre & Post Sales Support
• Back Office
• Recruitment Process Outsourcing